Booking and cancellation terms

Thank you for your reservation and welcome to Hotel Restaurant Wirsuvaara!   Please be kind and consider these terms and conditions when booking your accommodation and staying.

BOOKING

When booking, the customer must provide their name, address, telephone number, email address, arrival and departure time and payment method. The reservation is binding on the hotel when it is confirmed verbally, in writing or by email. The hotel may set different rules as a condition for the reservation, payment of the reservation fee or confirmation of the reservation with a credit card. The customer is obliged to check the information in the reservation confirmation.

A reservation can only be made by a person over 18 years of age. The person booking an apartment for a minor is responsible for the minor, regardless of whether they are staying with them or not. A minor staying alone must have a signed authorization from a guardian, which indicates the minor's name, date of birth and date of stay. The guardian's name and phone number are also required.

As a rule, reservations cannot be made for a specific apartment. The hotel has one apartment where pets are allowed. Pets must always be notified in advance and the customer is personally responsible for the well-being of their pet and any damage or expenses it may cause. Pets must not cause a disturbance to other hotel guests.  Hotel rooms may be used by a maximum of 2 people/room, unless otherwise agreed upon when booking the room (e.g. extra bed).

Unless otherwise agreed upon, the customer who has made a group booking must provide the hotel with the following information in writing no later than 5 days before arrival: name and contact details of the group leader, estimated arrival and departure times, room assignments, names of the guests, personal identification numbers, nationalities and email addresses.

ARRIVAL AND DEPARTURE

The apartment is available to the customer at 3:00 PM on the day of arrival and must be vacated by 12:00 PM on the day of departure. Later room vacating must be agreed with the staff. Room keys can be obtained from the restaurant during its opening hours; key vacating at other times must be agreed with the staff. We will verify the identity of guests upon check-in.

All guests are required to fill out and sign the passenger cards intended for the authorities upon arrival at the hotel. If the guest has not filled out the passenger card upon arrival, they are required to fill it out and return it to the restaurant as soon as possible during their stay.

PAYMENT

The hotel accepts most major credit cards and cash. However, the hotel is not required to accept foreign currency, coupons, checks or debit cards. If the reservation has not been paid in advance, the reservation must be paid in cash or by debit card upon check-in.

PRICES

The prices stated include the current VAT. The price includes the use of the apartment's household appliances, dishes and cutlery, toilet paper, bed linen and towels, and basic soaps.

The price includes final cleaning of the apartment. During the stay, the apartment will only be cleaned if the reservation has been made for more than four consecutive days, in which case maintenance cleaning will be carried out according to the agreement. Cleaning of a very dirty apartment or one requiring special cleaning will be charged at €65/hour.

CANCELLATIONS

Cancellations of an accommodation reservation must always be made in writing (by email). The cancellation will be acknowledged by Hotelli Ravintola Wirsuvaara by replying to the customer's message as soon as possible. The cancellation is considered to have taken place at the time the cancellation was notified. If the customer proves that the cancellation has been made and sent to the correct address at the correct time, the cancellation will be accepted, even if it is delayed or does not arrive at all. The customer has the right to change or cancel their reservation free of charge no later than 24 hours before the reservation start time (3:00 PM). The customer will receive a refund. If the reservation has not been changed or canceled no later than 24 hours before the reservation start time and the customer does not arrive, the hotel has the right to charge the customer the price of the first day of accommodation. If the customer leaves the hotel before the agreed departure date, the customer must notify the hotel of their departure no later than 3:00 PM on the day before departure. Otherwise, the hotel has the right to charge the customer the price of one day of accommodation as a change fee.

The hotel has the right to cancel the reservation in the event of force majeure, in which case the hotel must notify the customer of the cancellation as soon as possible. In such a case, the customer has the right to receive a refund of the payments made. The hotel also has the right to cancel the reservation if the customer has not complied with the payment terms.

CUSTOMER'S RESPONSIBILITY AND COMPENSATION FOR DAMAGES

The customer is responsible for the correctness of the contact information provided in connection with the reservation. The hotel is not liable for compensation in situations where the reservation confirmation or other information related to the reservation could not be delivered to the customer due to incorrect contact information.

The hotel key may not be handed over to anyone other than those staying in the same room. The customer must always check that the doors are locked when leaving the apartment. The customer is responsible for lost room keys. The customer is responsible for the costs of installing new locks and having keys made.

The hotel follows good manners, rules of procedure, and instructions and regulations issued by the authorities. The customer is responsible for the general cleanliness of the apartment and its belongings during the stay. Customers must not disturb other hotel guests or those living in the vicinity of the hotel with their behavior. The hotel building is completely smoke-free. Smoking in the hotel premises is strictly prohibited.

The customer is responsible for any damage caused intentionally or negligently by the customer, the customer's guest or pets to the room or other hotel premises (including the need for additional cleaning due to untidy living), to the furniture or equipment there, as well as to other hotel guests or their property. The customer is obliged to compensate for any movable property that he or she loses or takes from the hotel premises without permission. The alarm, maintenance and cleaning costs resulting from a violation of the smoking ban are always paid by the person who violated the ban or, ultimately, the contact person for the reservation. Liability for damage is determined in accordance with the general principles of compensation for damages. An alarm or notification resulting from the improper actions of a person staying in the hotel incurs a fee of €200. The customer or ultimately the contact person for the reservation accepts that the costs of any damage caused by him/her will be charged to the payment card with which he/she made the reservation or will be invoiced using the billing information provided to the hotel.

If the customer materially neglects his/her obligations, the customer may be removed from the hotel, in which case the customer is not entitled to a refund or compensation. Alarm and other costs resulting from a violation of the rules of order are always paid by the person causing the alarm or ultimately the contact person for the reservation.

HOTEL'S LIABILITY

The hotel is not responsible for items left in the customer's apartment or in the hotel's public areas. The hotel is not responsible for damage to or loss of the vehicle in the hotel's parking area or property inside it.

If the hotel cannot offer an apartment that has already been booked and paid for for reasons beyond its control, the seller has the right to offer the customer alternative hotel accommodation in the locality. Changes must be notified to the booking contact person as soon as possible. If accommodation is not provided due to an error on the part of the hotel, or if the quality of accommodation has demonstrably decreased significantly due to an error made by the hotel, the customer is entitled to compensation or, at most, a full refund of the booking fee paid. Any other costs incurred by the customer will not be reimbursed.

Comments and complaints regarding the equipment and condition of the hotel apartments must be addressed to the staff on the day of arrival or as soon as possible, so that the hotel has the opportunity to correct the errors. The hotel is not obliged to compensate the customer for comments made subsequently.

The right to change the booking conditions is reserved.